Return Policy

Shop with confidence at Gym Plus! We’ve got you covered with our industry-best change of mind return policy! 

30 Days Money Back Guarantee
We understand that sometimes things don’t always go to plan and people can change their mind.

If you’re not 100% happy with your purchase from Gym Plus, you can return it within the first 30 days after your purchase, even if it’s been slightly used. The only cost to you is shipping it back to us. Please ensure that you keep all the original packaging to receive a full refund. A 20% repackaging fee will apply if products are returned without their original packaging.

365 Days Hassle Free Return
Have a brand new product in the original packaging beyond 30 days? We will accept returns within 365 days of purchasing for a full refund, if the item is unused and in it’s original packaging. The only cost to you is shipping it back to us.

Lifetime Trade-In
No longer in love with a product but not eligible for any of the above? Whilst we are sad to hear, we do understand that your needs can change! Most of our products are covered by our lifetime trade-in policy. We will offer you 25% of the products value in the form of a Gym Plus gift card. We ask that you disassemble and package the item(s) neatly and ship them back to us first.

Please note, all returns must be returned to our Melbourne warehouse.
Get in contact with one our support team members today to assist with the return process. 

Custom Orders
We like to be thorough with our custom orders and take the time to make sure you are getting what you want. Once the design for your custom order has been confirmed and the manufacturing has started, we can not make any changes or cancel the order.

Upsell & Cross-Sell Items
To ensure fairness to all customers, please note the following when returning items purchased through a bundle, upsell, or cross-sell promotion:

If you received a discount by purchasing a second item (e.g., “Add & Save” or “Get 10% off your second item”), and you decide to return only part of your order:

The discount will no longer apply if you keep the discounted item and return the full-priced item. The refund amount will be adjusted to reflect the original price of the kept item.

Example:
You bought Product A for $100 and got Product B for 10% off ($80 → $72).
If you return Product A, your refund will be $92 ($100 - $8), as Product B is no longer eligible for a discount.

This helps us keep promotions fair and sustainable while still offering great value to our community.