MEMAX Pro Competition Trampoline

We ship items out very quickly after receiving orders. To request a change or cancellation, please email us as soon as possible:

1. Go to Contact Us
2. Select the subject as After Purchase
3. Include your order number
4. Include the desired changes or cancellation request

Please note: we can't make changes if our warehouse team has already processed your order.

30 Days Money Back Guarantee — If you're not 100% happy with your purchase, return it within the first 30 days, even if slightly used. Only cost to you is return shipping. Keep all original packaging for a full refund. A 20% repackaging fee applies without original packaging.

365 Days Hassle Free Return — Brand new product in original packaging beyond 30 days? We'll accept returns within 365 days for a full refund if unused and in original packaging. Only cost is return shipping.

Lifetime Trade-In — No longer eligible for the above? Most products are covered by our lifetime trade-in policy. We'll offer 25% of the product's value as a Gym Plus gift card. Item must be disassembled, packaged neatly, and shipped back to us first.

All returns must be sent to our Melbourne warehouse.

At Gym Plus, we stand behind the quality and durability of our products. If you experience a manufacturing defect or need to make a warranty claim, please review the following policy.

1. All products are covered by a limited warranty against manufacturing defects for 12 months, beginning from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, improper care, accidents, or normal wear and tear.
2. To initiate a warranty claim, please contact us and provide the following information:
   • Your order number.
   • A detailed description of the fault or defect.
   • Clear photographs or videos that illustrate the fault, if possible. This helps expedite the resolution process.

   Upon receiving your report, our team will review the provided information and may request additional details or evidence.

3. Return Authorisation: If it is determined that the item is indeed faulty, we will issue a Return Authorisation Number (RAN) and provide instructions on how to return the item to us.
4. Please note that packaging the item for undamaged shipment is up to you.
5. Upon receiving the returned item, we will inspect it to verify the fault or defect. Based on our inspection, we will offer one of the following resolutions:
   • Replacement of the faulty item with a new, identical product.
   • A refund for the full purchase price, including any shipping fees associated with the original order.
   • Repair services, if applicable and agreed upon.

   The resolution option will be determined on a case-by-case basis.